Effective date: July 12, 2026

This policy covers everything you can buy from wellvyl — Wellvyl PBC together with its subsidiary public benefit companies. Different kinds of purchases work differently, so find your purchase below. Every section tells you exactly who to email.

Shop (merchandise)

Everything in the wellvyl shop is made to order — your item is produced when you order it. That's how we avoid waste, and it means:

• Sizing and change-of-mind returns aren't available. Please check the size guide on each product before ordering.
• Misprinted, damaged, or defective items are always made right. Email [email protected] within 30 days of delivery with your order number and a photo of the issue, and we'll send a replacement (or otherwise make it right). Lost-in-transit orders are covered the same way.
• Production and shipping estimates are shown at checkout for each order; they're estimates, not guarantees.

Event tickets and RSVPs

• Refunds are available at ticket face value until the event starts. Request one from the event page or by emailing [email protected]. After an event starts, tickets are non-refundable.
• Service fees and RSVP fees are non-refundable. They're disclosed before you pay.
• If a producer cancels an event, your ticket's face value is refunded automatically.
• If a producer reschedules, your ticket stays valid for the new date — and if you can't make it, face-value refunds remain available until the event starts.
• Refunds return to your original payment method.

Membership (the club and member app)

• You can cancel any time. Cancel from Billing in the member app or by emailing [email protected]. Your membership and your access continue through the end of the period you've already paid for — there's no notice period, and no further charge after you cancel. This applies to monthly and annual memberships alike. Payments already made are non-refundable except as described in the next bullet, and partial-period refunds aren't provided.
• Card payments carry a 3.5% card-processing fee. It appears as its own line at checkout, before you confirm — so your total is never a surprise, and nothing is added after.
• Your first 90 days. New members settle in over their first weeks. If we're unable to confirm your membership during your first 90 days and we end it, we refund everything you paid during that period.
• Changing tiers: when you upgrade or downgrade, we make sure you're never double-billed for overlapping periods — if anything ever looks off on your billing, email [email protected] and we'll fix it.
• Complimentary memberships (Charter offers, referral rewards, and similar): nothing was paid, so there's nothing to refund; comps simply end on their stated schedule. (These are separate from the Founders Circle and from the first-200 founding price lock.)
• Add-on subscriptions (such as Room Service): same as memberships — cancel any time, access runs to the end of the paid period.
• Founders Circle — the one-time $25,000 / $50,000 / $100,000 lifetime founding patron memberships, arranged directly with wellvyl — are non-refundable. Any supplemental written terms for your Founders Circle membership control where they differ. (This "non-refundable" applies to the Founders Circle patron degrees only — not to the first-200 $15 founding price lock, and not to Charter comps, both covered above.)
• Event tickets bought inside the member app follow the Event tickets section above.

Media

wellvyl media is free to enjoy today, and media access that comes with a membership follows the Membership section above. If we introduce standalone paid media subscriptions, this section will say how refunds work before they're sold. Questions: [email protected].

Business services (kpi)

Services provided to organizations (such as wellvyl kpi) are governed by the applicable business agreement, including its payment and refund terms — this consumer policy doesn't apply to them.

Questions

Not sure which section covers you, or something didn't go the way this page says it should? Email the address in your section above — a human reads every one. For privacy-related requests, use [email protected].

If we update this policy, we'll change the effective date above; the policy in effect when you made your purchase is the one that applies to it.