how callers agree to texts. the +wellvyl Kindness Hotline is a voicemail line at (855) 634-5116. after leaving a voicemail, a caller can choose to leave a number for a call or text back. they hear these words and answer on their phone’s keypad:
“if you’d like a call or a text back, enter your number now, then press pound. or press 1 to use the number you’re calling from.”
“we have a number ending in (the last four digits). press 1 if that’s right, or enter it again.”
“if it’s okay for us to text you at that number, press 2. message and data rates may apply. otherwise, press pound.”
only callers who press 2 receive texts. texts come from (855) 634-5116, are written by a person on the +wellvyl team, and follow up on the caller’s own message. there are no marketing texts. the only automatic texts are the replies to STOP and HELP and, if a message suggests someone may be in crisis, one reply with crisis numbers. message frequency varies: at most one text before you reply.
the first text reads: “+wellvyl: following up on your message. if you’re in danger or in crisis, call or text 988, or call 911. reply STOP to opt out.”
to stop: reply STOP at any time. for help: email [email protected]. message and data rates may apply.